Frequently Asked Questions related to both the Online Training Course and the Website
are covered below separately. Please go through this FAQ before emailing us.
1. If I do not login within 7 days what should I do?
Ans::The ID issued will not be valid. You will have to go to your sponsoring company and get a fresh ID issued.
2. Is it mandatory to change the password given to me?
Ans:: No. Password given to you is valid for 4 hours, after which a new password will be sent through SMS to your mobile.
3. If the mobile number I have given is not working what should I do?
Ans:: Call the Website operator and give your new mobile number for getting the password sent to your mobile.
4. In case I am unable to complete in 14 days the 25 hour training can I ask for extension?
Ans:: No. Fresh ID has to be obtained.
5. What is the maximum number of hours I can utilize per day for my online study?
Ans:: You can spend a maximum of 8 Hrs during a day in your training module.
6. Can more than one candidate login at one system to have combined training session?
Ans: No, only one candidate can login on one system.
7. Can I start with any chapter?
Ans:: No, You can start with first chapter only. Once it is complete you can go to next chapter and so on.
8.Do I have to go through all the chapters mentioned & is there a minimum time I have to spend in all the chapters?
Ans: Yes, you have to go through all the mentioned chapters. You would be required to spend a minimum time mentioned before 'chapter title' of every chapter and it is must for your training to be certified upon the completion of your allotted hours.
9. If I leave the website open & do not study, would my time get updated then?
Ans: Unless you would have gone through the pages, your time would not get stored. You would automatically get logged-out from the website, incase a page has been kept open for more than 10 Minutes without any interface between you and the computer, time would not be stored.
10. Would the time spent by me in the revision tests at the end of every chapter be counted in the minimum prescribed hours?
Ans: No, as per the IRDAI Guidelines, time spent on the revision tests would not be added to your minimum prescribed Hrs.
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